PLACE AN ORDER
How do I place an order?
The order process is designed to make your art purchasing experience comfortable and easy. To place an order, select the work you would like to purchase and click Add To Cart. In your cart click Proceed To Checkout. You will be prompted to enter your billing and shipping information. Also, you have the option to register as a VCollection customer. Once you have entered your information, your order will be placed for the art work to be shipped from the artist's studio to you. We and the artists thank you for the order!
SHIPPING & RETURNS
How much is shipping?
Shipping and handling is calculated by price in an eight tier system. Shipping and handling rates are an accurate reflection of the rates incurred from safely packaging and delivering your order and ensuring the highest expectations to deliver your order safely are met. Please visit our Shipping & Returns page to view our pricing tier.
What is your return policy?
All sales are final.
Do you accept American Express?
Yes. We accept Visa, Mastercard and American Express
Why is Massachusetts charged sales tax?
Federal law requires us to collect sales tax on online sales from customers in the states where VCollection has a physical presence and our office is based outside Boston.
How long will it take for my order to arrive?
We pride ourselves on working directly with the artist to ship you work direct from their studio. Please allow 5 - 7 days between placing the order and when it ships. Most orders will be delivered within one week of their ship date. All orders are shipped via FedEx.
Do you ship internationally?
At this time all orders are U.S only.
How does VCollection work for the artist?
We provide artists with the chance to offer collectable work direct from their studios to you. It's an affordable way for you to get the contemporary work you want from known artists active in the art community.
What does it cost to be featured on VCollection?
Artists give a low commission rate when items are sold through VCollection.
How do I submit my work?
Please visit our submissions page for information on submitting your work.
How do I contact you?
We are happy to assist you with your questions or orders. Please email email@example.com or call us toll-free during business hours 9 am - 5 pm EST at 1-855-VIZIVEL (1-855-849-4835). You can place your order online 24 hours a day, 7 days per week.